All orders will be confirmed 4 days before the event. You will receive a call or email message confirming all details of the event with the chef. At this time you are allowed to make any last minute changes or adjustments. This is the LAST time you can make changes without being penalized.
All orders must be finalized 4 daysbefore your event, unless previous arrangements have been made with the caterer. Otherwise, changes in quantities and/or service are subject to an automatic 5% penalty fee. We do this because we have to prepare food, shop, order special products and arrange staffing before the event. Often times last minute changes can be accommodated and the caterer will have the right to assess the penalty fee.
Industry Standard Surcharge: This is NOT an automatic gratuity. We have added the Industry surcharge to cover all back end costs that go into planning the event itself. Instead of charging hourly for costs like meeting for venue walk-throughts, tastings, additional planning meetings, obtaining insurance certificats etc., We wish to ease our clients, making them feel free to ask for help in any areas and not have the fear of billing them for each thing in the planning process. It is easier for the client to know we are herefor them throughout the entire process and won't surprise them with additional charges at the end and also ensures our staff are compensated accordingly for their time and effort throughout the process.
$50 Tasting fee for 2 guests, will be deducted from your event total, after hiring us as your caterer (Therefore making the tasting free when you use our services.) Otherwise, you will be billed accordingly.
Any balances not paid within 7 business days of event will be automatically assessed a 15% late fee.
A non refundable deposit of $250 is required to secure the date of your event. The deposit will be subtracted from the balance of your event in determining final payment. Deposits must be paid by personal or business check or receive a 3.5% processing fee in addition to deposit amount. (As of 7/16/16)
Any orders made within 24 hours of event will be assessed a 10% surcharge to ensure rushed deliveries, accommodate scheduling for kitchen space, etc.
All orders made for 150 or more guests will have an added 18% gratuity to the bill.
Any other questions or disputes can be sent to firstname.lastname@example.org